Booking & Cancellation Policy
Hilke Legenhausen trading as “Nurture Our Nature” (ABN 63 096 750 240)

Sessions
As each client’s circumstances and needs differ, I do not plan for a predetermined number of counselling sessions but collaborate with each person on the desired number of sessions. Normally we will meet on a weekly basis at a time that works for you. The duration of a counselling session is 50 minutes, allowing 10 minutes for related and necessary notetaking and administration tasks.

Payments/cancellations
Each session is charged at the current NDIS rate for individual counselling at $156 per session. Payment is due within 7 days of receipt of the invoice after the session. If you need to cancel, please do so at least 48 hours prior to the appointment., otherwise you incur the cancellation fee. If an unavoidable issue occurs close to your time, please let me know as soon as possible, fees can be avoided if we can reschedule sessions.

Record keeping
I will take notes during or after each session to help me keep track of our progress together. These notes will be stored in a private and secure location and may be viewed by you if you so wish. Your counselling records will be kept by us for a period of seven (7) years from the date of your last contact with the service. As per our industry code of ethics your notes will be kept separate from your personal details.

Email/telephone contact
Email or telephone contact will be limited to practical arrangements only. I will not enter into telephone or email counselling except by prior arrangement. If you are faced with an emergency in between sessions, please contact the appropriate emergency service. In a life-threatening situation, call 000 without delay.

Ending counselling
Normally, the end of counselling would be by prior mutual agreement. However, you have the right to end your counselling at any time. I would appreciate you letting me know if you decide not to return to counselling, giving at least 48 hours' notice. If at any time I feel that our counselling is no longer appropriate for you, I will discuss this with you and may suggest discontinuation or a referral to a more appropriate service.